FAQ


1) TERMS OF USE

Digitsdigits.com is operated by Digits Nails LLC. Throughout the site, the terms “we”, “us” and “our” refer to digitsdigits.com. digitsdigits.com offers this website (or "site"), including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/or by purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein. These Terms of Service apply to all users of the site, including without limitation to users who are browsers, vendors, customers, merchants, and/or contributors of our content. Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service.

Full terms of use policy can be found here.

2) How long will my Digits Nails last?

With proper care, Digits nails are designed to be reusable. Wear them, keep them, repeat. We also regularly create sets to be mixed and matched with previous sets.

Nail Stickers: When applying Digits with our double-sided nail adhesive stickers, you can expect Digits nails to last for 1-2 days - perfect for a night out. Prepare nails with alcohol to remove dirt and oils that will reduce sticking power. Nails adhere best to bare nail.

Nail Glue: When applying Digits with nail glue, you can expect Digits to last for 4-7 days, perfect for a Miami vacation. Prepare nails with alcohol swag to remove dirt and oils. Nails adhere best to bare nail.

IMPORTANT: When applied correctly and carefully your press-on nails can stay on for the maximum duration, but depending on your usage, lifestyle, how you wear them and which adhesive technique you use, the length of time that your nails will stay on varies depending on the individual wearing them.


3) About Digits Nails

What nails come in a set? Will they fit my nails?

Digits Nails Power Manicure sets come with 18 nails in a variety of sizes to ensure you get a full set that fits your hands.

Digits Handmade nail sets are a labor of love. They contain 10 individually US handmade nails and include Digits nail adhesive stickers for application


3) Returns Policy

All sales are final. We do not accept returns, exchanges or refunds.

Digits Nails is not responsible for any shipping or deliveries affected by discrepancies in service during transit – i.e. customs, weather delays, transfers from courier services to the local carrier in your country or air and ground transportation strikes, delays nor public holidays, extra fees, customs or back-end charges once the package has exited Digits Nails premises.

Digits Nails hand-made nail collections are manufactured on demand and either prior to, or at the time of the order. Images shown online are for display purposes only. Due to the nature of our hand-made manufacturing processes, hand-made products may vary slightly from the images shown.  

Something isn't right about my item/order. What do I do?

If you've received your order and it's not correct or something is not included, please email a picture of the parcel to hi@digitsdigits.com with your order number and details about the problem. Our team will work to resolve the matter for you.


5) Shipping

When will my order be shipped?

If you’ve ordered our Digits Nails Power Manicure nails, you can expect your order to be shipped within 2 business days of your order payment clearing. Processing takes up to 2 business days. We will send you a shipment notification via email as soon as your package is submitted for shipping.

If you've ordered Digits handmade nails, these sets will take additional time to process. Often we are producing orders as they come in. On average, orders for hand-made nails will be processed and submitted for shipping in 3-5 business days.

If you’ve ordered both handmade and Digits Nails Power Manicure sets, your entire order will be shipped at or within 5 business-days, so that we can ship your order all together.